Client portal
Can't log in to the client portal
Most portal sign-in failures come down to one of three things: the account isn’t active yet, the wrong sign-in method is being used, or a stale browser session is interfering. Work through the steps below in order.
Steps
Work through these in order.
- 01
Confirm your account is active
New client accounts are activated by our team once onboarding is complete. If you’ve just signed a contract, check for a welcome email confirming activation before attempting to sign in.
- 02
Use the same email your account was created with
Portal accounts are tied to a specific work email address. A personal email or a different company address (e.g. after a name change) will not match an existing account.
- 03
Clear cookies for cyber-guardians.co.uk, then retry
A partially expired session can cause a silent redirect loop back to the login page. Clearing cookies for this domain specifically (not your whole browser) resolves this in most cases.
- 04
Try a different browser or a private/incognito window
Rules out browser extensions (ad blockers and privacy extensions are the most common culprit) interfering with the sign-in flow.
Not resolved?
Get in touch directly.
If none of the above resolves it, contact us with the email address on your account and a screenshot of what you see — we can check the account status directly.