Unclear service priorities
Teams know systems are important but have not agreed which business services must return first or what can operate manually.
Continuity and recovery
Cyber Resilience
Keep priority services moving.
Prepare people, technology and suppliers to contain disruption, sustain essential operations and recover in a tested business-led sequence.
RESILIENCE DRILLRTO: 4h 00m
SCENARIO: Ransomware indicators on DEV-BK-02. Operations must remain live. Select your priority action:
PrioritisedCritical service recovery
TestedPlans and dependencies
OwnedDecisions and actions
What this means for you
Recovery plans should work for the business, not only for the technology.
A backup is valuable only when the organisation can restore the right service, in the right order, within an acceptable period. We connect technical recovery with business priorities, supplier dependencies, communications and decision-making.
Problems addressed
Start with the operational risk.
We focus the engagement on the situations that could interrupt service, expose information or leave important decisions without clear ownership.
Untested recovery assumptions
Plans rely on people, access, suppliers or backups that may not be available during a real disruption.
Fragmented crisis decisions
Technical recovery, customer communication, legal duties and executive decisions are managed in separate documents and teams.
What is included
A defined service, not a collection of tools.
Scope is agreed before delivery, with named responsibilities, practical outputs and a clear route for decisions and escalation.
Business impact and dependency map
Identify priority services, supporting technology, data, suppliers, people and acceptable recovery targets.
Incident and recovery playbooks
Create usable actions, decision points, escalation routes and communications for realistic disruption scenarios.
Backup and recovery assurance
Review protection, isolation, access and restoration arrangements for the systems that matter most.
Exercises and improvement actions
Run structured tabletop or technical exercises, capture lessons and assign practical remediation.
How delivery works
A practical path from assessment to improvement.
The exact activities vary by environment, but the delivery model remains transparent and easy to govern.
Prioritise
Agree critical services, operational tolerances and the scenarios that deserve attention first.
Design
Build playbooks around real dependencies, named roles and available recovery capability.
Exercise
Test decisions, communications and technical steps in a safe, realistic scenario.
Improve
Turn exercise findings into owned actions and keep plans current as the organisation changes.
Expected outcomes
What good looks like.
We agree measurable service outcomes during discovery. These are the practical improvements the engagement is designed to create.
Confident priorities
Teams understand what must be protected and recovered first.
Usable plans
People can find the right action, owner and decision point under pressure.
Proven improvement
Exercises expose assumptions early and create an evidence-based improvement plan.
Related capabilities
Connect this service to the wider operating model.
Explore the platform capabilities that support governed decisions, coordinated action and useful evidence.
Start with a conversation
Build confidence before disruption tests the plan.
We can begin with one priority service, one realistic scenario and a focused recovery exercise.
Discuss resilience planning ↗