General
Who to contact if you're still stuck
Different issues go to different places — using the right one gets you a faster answer.
Steps
Work through these in order.
- 01
Client portal or account issues
Existing clients should raise a support ticket from within the portal (Portal → Support) where possible — it’s tied to your account and gets routed directly. If you can’t reach the portal at all, use the general contact form.
- 02
General questions or new enquiries
Use the contact form at /contact/ — it reaches our team directly and is the right first stop for anything not covered by the guides here.
- 03
Something that looks like a security issue on our own site or tools
Please report it directly rather than testing further — use the contact form and mark it clearly as a security report so it gets prioritised correctly.
- 04
AI helpbot
The assistant in the bottom-right corner of every page can answer quick questions about our services and, for cyber-security-news questions specifically, can search the live web. It’s guidance, not a substitute for the steps above for account-specific issues.
Not resolved?
Get in touch directly.
There isn’t a further escalation from here — the contact form reaches a real person on our team.